Monthly Managed Services

No, the hours do not roll over month to month. The hours are used in the month or lost. We monitor burndown as part of the weekly sync meetings to inform you of utilization. If you are concerned, start at a lower tier and work your way up. We are flexible. 

At Dynamic Specialties Group (DSG), we take a proactive approach to managing your Salesforce system. Every month, we conduct a Release Update & Health Check to ensure your org remains stable, secure, and optimized for performance.

Why is this important?

Salesforce releases updates multiple times a year, and while these updates bring valuable new features, they can also introduce unexpected issues if not properly managed. Without regular monitoring, businesses risk:
🚨 Disruptions & Downtime – Features breaking unexpectedly, causing delays in sales and operations
🚨 Security Vulnerabilities – Outdated settings that expose sensitive customer data
🚨 Performance Issues – Slow system response times affecting productivity
🚨 Missed Features & Enhancements – Not leveraging new tools that could improve efficiency

How DSG Protects Your Business

✅ Monthly Release Update Review – We check Salesforce’s latest updates to ensure compatibility with your setup
✅ Health Check Audits – We identify and address potential system issues before they become problems
✅ Proactive Fixes & Recommendations – We resolve configuration issues, expired features, and security concerns
✅ Minimized Downtime – Your business keeps running smoothly without interruptions

With DSG’s monthly proactive monitoring, you don’t have to worry about unexpected issues—our team ensures your Salesforce system is always secure, optimized, and up to date.

Our monthly services provide ongoing support and expertise to help your business get the most out of your Salesforce and/or HubSpot platform. By signing up, you'll have access to a team of experts who can help you with everything from customization and configuration to training and support.

DevOps Management is the process of ensuring that changes to your Salesforce system—whether new features, updates, or data migrations—are handled efficiently, securely, and with minimal disruption to your business. At Dynamic Specialties Group (DSG), we use Copado Essentials Plus to manage this process, ensuring smooth deployments, reliable data transfers, and version control for your critical business system.

Why is DevOps important for your business?

Many small and medium-sized businesses (SMBs) don’t realize that managing Salesforce updates without a structured DevOps approach can lead to:
🚨 Accidental data loss – Overwriting or deleting key customer records and workflows
🚨 System downtime – Breaking key processes that disrupt sales and customer service
🚨 Security risks – Unsecured changes that expose sensitive customer data
🚨 Lost productivity – Developers and admins spending extra hours fixing errors instead of improving the system

With DSG's DevOps Management, you get:
✅ Safer deployments – Every update is tested before it goes live
✅ Faster innovation – New features are rolled out without disrupting daily operations
✅ Reduced risk – Backups and version control prevent costly mistakes
✅ Improved efficiency – Automations streamline the update process

By integrating DevOps Management into all our services, DSG ensures your Salesforce system remains stable, secure, and aligned with your business needs—allowing you to focus on growth instead of technical challenges.

Our support includes a weekly sync in which we discuss what we worked on last week, what we are working on this week, and future work. We address production bugs, standard org maintenance requests, and feature updates that fit within the monthly budget. We can provide you the ability to submit help tickets through a portal, via email to your PM, or in your weekly meetings. We will manage the work in Asana to build a backlog of work to choose from during slow times.  If a project arises that is large in scope or requires specialty skills, we would propose a project.

Any additional hours beyond the allotted amount will be billed at an hourly rate of $185/hour for the three-tiered program. These rates are subject to change based on the complexity of the tasks and the scope of work involved.

Click the "Buy Now" button to choose your desired tier and submit your payment. A representative will then reach out to schedule an onboarding call and initial discovery session. Once complete, we'll begin providing ongoing support and expertise to help your business thrive on Salesforce and/or HubSpot.

We offer month-to-month contracts for our monthly services, so you can cancel at any time if needed. However, we recommend a minimum commitment of 3-6 months to see the full benefits of our services.

Our monthly support services provide a cost-effective alternative to hiring internal support staff or a freelancer. With our services, you get access to a team of experts who can provide ongoing support and expertise for a flat monthly rate. This allows you to save on the costs of hiring, training, and managing internal staff, or the risk and uncertainty of working with a freelancer. Plus, our team has the experience and knowledge to handle all aspects of your Salesforce and/or HubSpot platform, providing comprehensive support for your business.

If a project arises that is large in scope or requires specialty skills, we would propose a project.

Dynamic Specialties Group is dedicated to providing the highest quality of service to our clients. To do that, we utilize Copado & GitHub for DevOps, Visual Studio Code for development,  Cloud-based storage for data backups (as needed), Asana for Project Management, and Figma for business process documentation and solution mock ups.